Returns, Damaged Items & 12-Month Warranty
We want you to feel confident when ordering from us. Every Talkaroo is backed by our 12-month product warranty.
Damaged or Faulty on Delivery
If your Talkaroo arrives damaged, broken or faulty, please contact us as soon as possible with your order details and photos or video showing the issue. Once confirmed, we’ll arrange an appropriate remedy in accordance with your rights under the Australian Consumer Law, which may include a replacement, repair or refund, depending on the circumstances.
12-Month Warranty
Your Talkaroo comes with a 12-month warranty covering eligible manufacturing faults and defects under normal use. The warranty does not cover damage caused by misuse, accidental damage, neglect, unauthorised modifications or normal wear and tear. Your rights under this warranty are in addition to any rights you may have under the Australian Consumer Law.
Change of Mind
Please choose carefully before placing your order. We generally do not accept change-of-mind cancellations or returns once an order has been processed or dispatched. This change-of-mind policy does not limit your rights if a product is faulty, damaged, incorrectly supplied or otherwise covered by the Australian Consumer Law.
Australian Consumer Law
Our policies do not replace or limit any rights or remedies you may have under the Australian Consumer Law. If you believe a product is not of acceptable quality, fit for purpose or matches its description, please contact us and we will work with you to resolve the issue.
Need to make a warranty claim or report a damaged item? Contact our support team with your order number and photos of the issue.